Our Services

Our products and Services

What we Offer

The variety and quality of services offered by Well Connected World really set us apart from others in the industry, both through our direct staff and liaison managers and via our partners.
products

The products available to our clients have been chosen based on system reliability, vendor support, responsiveness, technical capabilities, vendor development, system interoperability and the overall stability of the product range.  

IT Infrastructure

Well Connected World supplies both on-site and virtual core IT infrastructure including servers, networks and user devices.

Our client base ranges from single-server installations to large-scale configurations using a wide range of technologies, remote hardware management, and storage management services.

Core Software

We supply and support a variety of core operating environments, including Microsoft Windows, Linux and IBM technologies.

We also recommend and provide backup and recovery strategies and facilities as well as antivirus/antispam software dependant upon your unique situation and requirements.

Peripherals

The Well Connected World partner network enables us to offer outstanding fleet management for printers, photocopiers, scanners, facsimile machines, consumables.

This includes the overall management of document efficiency within your organisation (including imaging, distribution, conversion to pdf and overall load-balancing of digital output requirements).

Internet Technologies

We can provide, analyse, and manage your network, including setup and management of domains, email/SMS/fax gateways, DNS, security and network management software.

Furthermore, Well Connected World supplies and configures routers, switches and firewalls in addition to ISP partnerships, network load/QoS/ reporting tools, cabling and other networking requirements.

services

The variety and quality of services offered by Well Connected World  really set us apart from others in the industry, both through our direct staff and liaison managers and via our partners.

Hosting and Cloud Services

Well Connected World is a Qualified Multitenant Hoster (QMTH) authorised by Microsoft to host your Windows virtual machines via Microsoft Cloud Agreement subscription, Enterprise Agreement/MPSA on dedicated or multitenant hardware. In addition, we are also a Microsoft Cloud Service Provider with a further offering available for 'Shared Computer Activation' (SCA) for selected Microsoft software.

Technical Evaluation

The starting point to all of our client relationships is a formal technical evaluation which varies based on the size of the organisation.

Some evaluations only involve a technical audit of one component of a client's infrastructure (eg. a mail server or network), while others have a more strategic focus and cover the overall inter-relationship between staff, technology and external business relationships.

In all cases, this evaluation becomes an active management tool for our clients and is used as a guide for further optimisation.

While these audits can be performed as a 'once-off' checkpoint, we also regularly re-evaluate all current clients on an annual basis - the result being a formal strategic report.

IT Management

For clients without extensive internal IT staffing, Well Connected World can manage your technical environment.

We can look after your complete infrastructure (including network, admin & core business servers and PCs/user devices) or selected individual components.

Paramount to our approach is a focus on regular, preventative maintenance, which minimises the need for 'panic-based' support.

When technical support is required, however, our help desk is available. We also pride ourselves on maintaining the elements of your IT resources that often get overlooked - things like licensing compliance, IT cost management, budgeting and IT capacity planning.

Remote Technical Support

Many clients choose to combine a Well Connected World IT maintenance contract with our on-demand remote technical support and help desk services.

Both telephone and email-based technical support are available as required, with the prioritisation and engineering support levels based on your organisations requirements. We also allow a 'simple-fix' grace period before any time is charged.

Updates are communicated regularly, depending on the call priority and we have formal escalation procedures in case the issues at hand require diverse skillsets or a second opinion. The status and/or resolution of all support calls are available in a monthly report for client analysis and discussion.

Projects

Every client relationship at Well Connected World begins with a technical evaluation that forms the foundation of all further client work.

This evaluation usually identifies opportunities for improvement, for which individual projects are created and detailed scoping is completed.

All projects managed by Well Connected World include expected tangible benefits, a definite time frame, and a realistic cost estimate. Project examples can be seen below.




Projects
  • IT platform stabilisation or upgrade (hardware, software and/or network)
  • Network optimisation, load-balancing and security analysis
  • Application development and system integration.
  • IT consolidations
  • User and System Administrator Training
  • Pragmatic implementation of new user applications (eg. office automation tools, document management, business/accounting software, etc.)
  • Growth & capacity planning
  • Disaster recovery planning and implementation
  • IT strategic planning, resourcing and auditing